Ordering and Delivery
From 1st July 2021, all commercial goods imported into the EU will be subject to VAT. The VAT exemption at importation of small consignments of a value up to EUR 22 will be removed, these shipments will now be subject to VAT. The customs declaration will be provided by the carrier and all relevant duties and VAT are the responsibility of the customer at the prevailing local rates.
Please note that due to the outcome of the Brexit arrangements, orders placed from the EU due for despatch in January may be subject to changes in shipping, documentation, and taxation. We are currently clarifying with our freight forwarders regarding the latest charges and a member of our customer service team will advise you of any amendments prior to shipping your consignment for delivery to Northern Ireland and within the EU.
We want to minimise risk to both our customers and staff, therefore our Trade and Collection Counter will be closed as of Monday 16th March 2020, however collections can be made upon prior arrangement with us. If you wish to place an order, please use the website, email email@example.com or contact us on 01905 798123. Please also note that our cut-off time for orders requiring pallet delivery is now noon and all other orders has now changed to 2:00pm from 4:00pm, with a similar review being taken weekly.
Our couriers, DX Freight and Palletforce, have advised that if you do not wish to sign for delivery, drivers will sign on your behalf with CV (Coronavirus) in the signature field. There is still the opportunity for you to check your goods and confirm you’re happy with them – missing or damaged parcels cannot be reported at a later date.